Infrastructure

CORPORATE OFFICE
Corporate Office located at Baluwatar, Kathmandu is an independent office building which is staffed with more than 24 employees. This is the head office where the Central Management Team which includes the CEO, Country Manager, Business Managers, Technical Managers and Finance and Accounts Managers operate from. The Corporate Office also acts as the main interface with the Government of Nepal and other organizations. The office has a redundant Gateway interfacing with PSTN and other gateways for International Long Distance Services.

NETWORK OPERATING CENTER
The Network Operating Center at Biratnagar is spacious facility with sophisticated infrastructure comprising an array of advanced network systems such as DAMA 10000 series with an associated Network Management System. The NOC has very high end SUN blade machines, multiplexers and switches installed to provide 24X7 service to the network. The NOC also has the interface with national PSTN through multiple E1 links on SS7 signaling. The NOC also houses an ORACLE based billing system installed on redundant servers for accurate and itemized billing to the subscribers The NOC provides a structured environment that effectively coordinates operational activities with customer related function of the network.

COMMERCIAL DEPARTMENT
A new commercial facility adjacent to the NOC is a step towards stimulating commercial activities to offer enhanced value to our customers through up to date solution offerings. This facility is customer centric and provides an ideal environment to facilitate our valued customers.

REPAIR CENTER
State of the art repair center for component level in-house repair.

CUSTOMER SUPPORT CENTERS
STM Customer support centers are located regionally in about 20 districts to immediately respond to the subscribers problem or demands